Terms and Conditions
1. Who We Are
1.1 Family Ties AI Ltd ("Family Ties AI", "we", "us", "our") is a company registered in England and Wales under company number 17225036.
1.2 Our registered trading name is Family Ties AI and we can be contacted at: info@familytiesai.com
1.3 We operate an AI-powered care companion service designed to support elderly individuals and their family members (collectively, "users", "you", "your").
2. Acceptance of These Terms
2.1 By accessing or using our website, joining our waitlist, submitting an enquiry, or participating in our beta testing programme, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").
2.2 If you do not agree with any part of these Terms, you must not use our website or services.
2.3 These Terms apply to all visitors, waitlist registrants, beta participants, and any other person who interacts with our website or services.
2.4 You must be at least 18 years of age to use our services or register on our waitlist. By using our site, you confirm you meet this requirement.
3. Our Services
3.1 Family Ties AI provides an AI-powered care companion technology platform ("the Service"), which currently includes AI companions named Sophia (for users).
3.2 The Service is currently in a pre-launch/beta phase. We are not yet accepting general public sign-ups for active use of the technology. Access is by invitation only, following an assessment and interview process.
3.3 Our website is currently used for:
- Marketing and waitlist registration purposes
- Providing information about our upcoming services
- Collecting expressions of interest from potential beta participants
3.4 The Service is not a medical, clinical, emergency, or mental health service. Nothing provided through our platform, AI companions, website, or communications constitutes medical advice, clinical diagnosis, or a substitute for professional healthcare. Users must contact their GP, relevant healthcare professional, or emergency services (dial 999) where medical assistance is required.
3.5 In the event of an emergency, users should always contact 999 (emergency services) or 111 (NHS non-emergency) immediately. Family Ties AI cannot and does not provide emergency response services.
4. Beta Testing Programme
4.1 Selected users may be invited to participate in our beta testing programme. Participation is subject to a separate Beta Testing Agreement, which will be provided to candidates prior to commencement.
4.2 Beta access is free of charge. Beta participants agree that:
- The Service is in development and may contain errors, interruptions, or limitations
- Features, functionality, and availability may change without notice
- Continued participation is voluntary and may be withdrawn by either party at any time
- Feedback provided during beta testing may be used to improve the Service
4.3 Family Ties AI reserves the right to modify, suspend, or discontinue the beta programme at any time without liability.
5. Pricing, Trials, and Cancellation
5.1 The Service is currently free of charge during the beta phase.
5.2 Following the beta phase, Family Ties AI intends to offer:
- A free trial period of 14 to 30 days (duration to be confirmed at launch)
- A choice of free or paid subscription plans
5.3 There are no locked-in contracts. Users may cancel at any time.
5.4 Where a paid plan is in place, Family Ties AI operates a money-back guarantee policy. Full details of this policy will be provided at the point of subscription.
5.5 Pricing, plan details, and trial terms are subject to change. Any changes will be communicated to registered users in advance.
6. Intellectual Property
6.1 All content on the Family Ties AI website, including but not limited to text, images, logos, software, and AI systems, is owned by or licensed to Family Ties AI Ltd and is protected by applicable intellectual property laws.
6.2 You may not copy, reproduce, distribute, modify, or create derivative works from any of our content without our prior written permission.
6.3 You retain ownership of any personal content you submit to us. By submitting content, you grant Family Ties AI a limited licence to use that content solely for the purposes of providing and improving the Service.
7. Data Protection and Privacy
7.1 Family Ties AI Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
7.2 We collect and process personal data — including special category health data relating to elderly users — as set out in our Privacy Policy, which forms part of these Terms.
7.3 Our third-party technology partners, including Anthropic, Twilio, and Meta, may process certain personal data on our behalf as data processors. Appropriate data processing agreements are in place with each partner.
7.4 By using our website or registering on our waitlist, you confirm you have read and understood our Privacy Policy.
7.5 You have rights under UK GDPR including the right to access, rectify, erase, or restrict processing of your personal data. To exercise these rights, contact us at: info@familytiesai.com
8. Cookies
8.1 Our website uses cookies. By continuing to use the site, you acknowledge and accept our use of cookies.
8.2 Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.
9. Acceptable Use
9.1 You agree not to use our website or services to:
- Breach any applicable law or regulation
- Transmit any harmful, offensive, or fraudulent content
- Attempt to gain unauthorised access to any part of our systems
- Misrepresent your identity or provide false information
- Use the Service in any way that could harm vulnerable users
9.2 We reserve the right to suspend or terminate access for any user who breaches this clause without notice.
10. AI — Transparency and Limitations
10.1 Family Ties AI uses artificial intelligence technology to deliver its services. Users should be aware that:
- Interactions with Sophia and Guardian are AI-generated, not human responses
- AI systems may make errors or produce inaccurate outputs
- The AI is designed as a companion tool only and does not replace human care, medical professionals, or emergency services
10.2 Under UK GDPR Articles 13, 14, and 22, we are required to be transparent about AI use. Where AI may assist in decision-making, users have the right to request human intervention and to challenge automated outcomes.
10.3 We are committed to operating our AI responsibly, with appropriate human oversight at all times.
11. Limitation of Liability
11.1 To the fullest extent permitted by law, Family Ties AI Ltd shall not be liable for:
- Any indirect, consequential, or incidental loss or damage arising from use of the Service
- Any reliance placed on AI-generated content as a substitute for professional medical, clinical, or emergency advice
- Any interruption, suspension, or discontinuation of the Service during the beta phase
- Any loss of data
11.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11.3 Our total liability to you in connection with the Service shall not exceed the total amount paid by you to us in the 12 months prior to the event giving rise to the claim.
12. Third-Party Links and Services
12.1 Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites.
12.2 Third-party services used within our platform (including Anthropic, Twilio, and Meta) operate under their own terms. Family Ties AI is not responsible for any act or omission of these third parties beyond what is governed by our data processing agreements with them.
13. Changes to These Terms
13.1 Family Ties AI reserves the right to update these Terms at any time.
13.2 Where changes are material, we will notify registered users by email prior to the changes taking effect.
13.3 Your continued use of the website following notice of changes constitutes acceptance of the updated Terms.
13.4 The current version of these Terms is always available on our website.
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of England and Wales.
14.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
For any questions regarding these Terms, please contact:
Family Ties AI Ltd📧 info@familytiesai.com
🌐 www.familytiesai.com/ Family Ties AI Ltd
Company Number: 17225036
Email: info@familytiesai.com
Governing Law: England and Wales
Version: 1.1 www.familytiesai.com/
Effective Date: 16/05/2026
Last Updated: 21/05/2026